SHIPPING INFO

 

Dispatch times

Orders normally dispatch withing 1-2 working days but please allow 3 as a worst case scenario.

For example if you order on Monday, it will dispatch Tuesday to Thursday. If you order on a Friday, it will dispatch Monday to Wednesday.

 

Shipping Prices

Shipping for a full set within the UK mainland is £7.99 for next day delivery after dispatch via courier. £7.99 may seem expensive, but each set is close to 3KG in weight so it is actually pretty cheap. The real shipping price is close to £10 but it is UNDER CHARGED at £7.99, so shipping is already discounted for you.

 

Items up to 2KG normally ship via Royal mail 2nd class signed for.

 

Other shipping prices can be worked out based on the units each item has been given in relation to its shipping weight, as shown below...

 

Pro Ultra set - 2.5

Pro Ultra Mamba edition - 3.0

Mamba & Extra Heavy bands - 0.5

Heavy and Medium bands - 0.4

Light to Medium band - 0.3

Door anchor - 0.1

Loop Anchor - 0.15

Handles - 0.25 units a pair.

Straps - 0.25 units a pair.

 

 

For UK Mainland (excluding Scottish highlands)...

The first 1 unit is £3.99 total.

The next 2.5 is £4.00 extra.

The next 5 is £5.83 extra.

The next 100 is £9.48 extra.

 

For Scottish Highlands

The first 1 unit is £3.99 total

The next 2.5 is £17.00 extra.

Any more are charged as £3 per 1 unit. If an overpayment is made it will be refunded.

 

Northern Ireland

The first 1 unit is £3.99 total.

The next 2.5 is £11.00 extra.

Any more are charged as £3 per 1 unit. If an overpayment is made it will be refunded.

 

Shipping prices may include the small fee the fulfillment center charges for shipping. No profit is ever made from shipping.

 

Europe

There is no longer any shipping outside the UK, the costs are simply to high to be worth it for either myself or customers. ElastiTone is now a UK only business for the foreseeable future, with no exceptions. Very sorry about this.

 

 

Sorry, Safe Places Are Not Allowed

Items MUST be signed for or have delivery confirmation, therefore items can NOT be left in a safe place, regardless of the country being shipped too.

 

Addresses & Places That Cannot Be Shipped Too...

PO BOXES & BFPO ADDRESSES ( BFPO, APO, PSC etc) ARE NO LONGER SHIPPED TO AS THERE HAVE BEEN TO MANY PROBLEMS WITH THESE ADDRESSES IN THE PAST. IN MOST CASES THE COURIER CANNOT GAIN ACCESS TO THE BASE, AND MOST COURIERS ARE ON A TIME RESTRAINT SO WON'T WAIT FOR SOMEONE TO OPEN THE GATE.

 

Also, even if you are ordering something via Royal Mail, Royal Mail do not allow the fulfillment center to book orders to Military addresses via their franking machine, so they can't use Royal mail for these addresses.

 

Should you happen to be a member of the Armed Forces it is recommended you ship to a friend or family member and they forward it on to you. Very sorry about this!

 

Also ElastiTone no longer ship outside Europe due to ludicrous shipping prices and the risk involved. Very sorry!

 

 

IMPORTANT INFO REGARDING TRACKING:

Tracking info will be sent to you the day or evening of dispatch. Make sure you check your spam folder and set elastitone@gmail.com as a contact/safe address in your email settings.

 

Tracking numbers beginning with a number are sent via https://apc-overnight.com next day service and will arrive the day after dispatch. If you are not home, check your tracking online and arrange redelivery or pickup when you return home or it may be returned after 5 days. The driver may not leave a card so do not rely on that, you need to check online to see if delivery was attempted and arrange redelivery or pickup to avoid it being returned.


Returned orders will be refunded minus shipping unless it was returned due to seller error. "I did not know delivery had been attempted" or "There was no card left " cannot be used as an excuse to get a free re-ship, as the above info warns you that a card may not be left and also tells you it will arrive the day after dispatch. I have used all major couriers in the UK, and some non major ones, all of them had issues with drivers sometimes not leaving a card, especially in flats or limited access buildings, so this cannot be avoided.

 

If you work all week then you can enter your work address in the checkout, or a friend or family members address, or give permission in the checkout to leave your parcel with a neighbor of your choice.

 

The Couriers used are not allowed to leave a parcel with a neighbor unless you give ElastiTone permission to instruct them to do so in the checkout. Also, the courier cannot take instructions from the buyer, only the sender, so you must enter the instructions with your preferred neighbor etc in the checkout if you want it to be left with a neighbour.

 

Missing Orders

Any compensation or replacement offered for missing orders will only be given once the courier company completes their investigation in to the whereabouts of the missing order.

 

Damage In Transit

Resistance bands are pretty much impossible to damage in transit unless the van explodes, so no need to worry about damage in transit! In the unlikely event that this does happen, you will be sent a replacement set.