WARRANTY AND RETURNS INFO
5 Year Anti-Snap Warranty* - UK customers
Updated on 6/7/18
All purchased sleeved bands are covered against snapping and breakages for 5 years. If a band snaps simply email a photo of the snap (you may have to cut the sleeve to show this) and it will be replaced free of charge for a period of up to 5 years from the purchase date. ElastiTone will also cover all UK postage costs to get the replacement of a purchased band to you.
If you break a replacement band, you must pay the shipping to get another. The free shipping only covers band's you originally purchased and not any replacements received. If you brake a replacement again, it is very likely you are using the band's incorrectly and you must purchase another at your own cost. Please read the latest instructions in full to make sure you do not mistakenly weakening the bands with incorrect use. They can be downloaded HERE
If you live in the UK when you purchase but then move outside of the UK and want warrany items shipping outside of the UK, you must cover the full shipping cost.
After 5 years from the original purchase date have passed the anti-snap warranty is void.
The Anti-Snap Warranty is not transferable and may not be passed on to other people through eBay etc.
*This warranty applies to customers using the product for personal use only. Bands purchased for business and public use, for example gyms and personal trainers have a 3 month warranty. This is because a band in a gym etc could potentially be in use all-day everyday and therefore may not last as long as with a regular user.
As of 6/7/18 I regret to inform everybody that ElastiTone no longer ships outside the UK due to high shipping costs, which means a warranty cannot be offered to Non-UK customers. This decision is final so please respect this and do not ask for exceptions.
As per the previous warranty, Non-UK customers that purchased before 6/7/18 get the same warranty as the UK.
Non-Sleeved Bands warranty (no longer sold)
If you bought bands that are non-sleeved, the warranty is pretty much the same as above however you are only covered against breakages for 3 years. They were actually sold with no anti-snap warranty at all, but I have now added one anyway.
Lifetime Defects Warranty*
ElastiTone will replace any part that suffers from a manufacturer caused defect, free of charge including shipping costs, forever! Nobody has ever offered this before, others will charge you shipping for replacements and/or expect you to return the faulty item at your expense, which isn't really fair!
You do NOT need to return any defective parts as there is no use for them, instead just send a clear photo or video via email showing the defective part, so that it can be seen whether or not it is in fact defective.
*IMPORTANT NOTES ON THE LIFETIME DEFECTS WARRANTY...
The lifetime defects warranty is a defects warranty against manufacturer defects, such as a carabiner or ring that develops a fault.
It does NOT cover user caused damage, for example parts which are broken due to miss-use or wear and tear. Things such as scratches, marks, worn out or scuffed material, torn sleeves and worn out or damaged foam are examples of wear and tear and such things are not classed as a defect unless they were like that upon arrival.
Serious defects such as a torn sleeve would be noticeable to you the first time you inspect the bands, or at least within the first few uses, therefore any serious defects e.g. torn sleeves, damaged bands, faulty carabineers etc must be reported within 7 days of receipt for a free replacement.
The free travel bag which comes with every set is not covered by any warranty, as it is a bonus and not an essential part of the kit. It is not designed to last forever and it is recommended to use a higher quality gym bag if you travel with them.
100 Days Return Period
If you are in some way not happy with your purchase, you can send it back within 100 days from the day of receipt, in the original condition. Once your return has been received, you will be refunded minus the cost of shipping to get the order to you. You must also pay for the return shipping yourself.
Also unlike some of the competition, ElastiTone will not charge you a restocking fee.
If the returned product or an item that is part of the returned product is not in as new condition, money may be deducted from the refund amount to cover the damaged or marked item as it cannot be re-sold, at the current purchase price shown on the purchase page, or the current price -20% if it was part of a set.
To return an item just email ElastiTone@gmail.com for the return address and a return reference. Please include your order number or ID or the email address used when ordering so that you can be identified. Simple!
ElastiTone reserves the right to change or amend the above warranty terms in the future, but will always keep them fair legal and will never totally remove either warranty for customers who have already purchased. Please keep checking this page to ensure you are aware of any warranty changes. You should also refresh or delete your browsers cache to ensure you are not viewing an old page.
By making a purchase you agree to all of the above terms.